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A MANAGED IT SERVICE PROVIDER YOU CAN COUNT ON

We provide top-class managed IT services, including adaptive technology and security solutions. Our service packages fully manage your technology infrastructure, providing optimal benefit for the best cost

MANAGED IT SERVICES

THE SMARTSOURCE DIFFERENCE

PROACTIVE

We take a proactive approach to IT, monitoring your IT assets around-the-clock to make sure issues are resolved before they become big problems.

SECURE

Our best-in-class security solutions allow you to rest easy knowing your business is protected from the latest threats.

FLEXIBLE

We understand your business’s IT needs fluctuate and believe you should only pay for what you need. Easily scale our services up or down on a month-to-month basis.

Managed IT - SSR Difference

MANAGED IT SERVICES

MANAGED SERVICES PACKAGES

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Silver
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Geolocation

Remote Lock

Remote Wipe

Remote Monitoring and Alerting

Endpoint Asset Management

Antivirus

Help Desk Support

Advanced Cybersecurity

Premium Cybersecurity

Windows Patch Management

Cloud Security

Cloud Backup

Geolocation
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Silver

Gold

Remote Lock
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Silver

Gold

Remote Wipe
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Silver

Gold

Remote Monitoring and Alerting
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Silver

Gold

Endpoint Asset Management
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Silver

Gold

Antivirus
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Silver

Gold

Help Desk Support
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Silver

Gold

Advanced Cybersecurity
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Silver

Gold

Premium Cybersecurity
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Silver
Gold

Windows Patch Management
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Silver
Gold

Cloud Security
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Silver
Gold

Cloud Backup
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Silver
Gold

*A la carte options available.

MANAGED IT SERVICES

SOLUTIONS

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REMOTE MONITORING AND MANAGEMENT (RMM)

RMM provides real-time system health diagnostics, monthly and emergency patch management, and automated issue resolution.

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ADVANCED ENDPOINT SECURITY

We provide industry-leading Endpoint Detection and Response (EDR) software, backed by a 24×7 Security Operations Center to monitor and eliminate threats before they harm your systems.

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SUPPORT SERVICES

We offer 24/7 endpoint monitoring services, help desk support, and security event remediation, 365 days a year.

MANAGED IT SERVICES

FAQs

We make it easy to stay ahead of the technology curve, providing adaptive technology and security solutions, all for a predictable monthly rate.

You can contact our Help Desk support team by phone (800.888.8686 ext. 1), email ([email protected]), or through our online portal (https://www.thesmartsource.com/helpdesk).

Yes

Yes, our hours of operation are:
  • Monday-Friday 8 AM to 8 PM EST
  • Saturday-Sunday 8 AM to 4 PM EST
After-hours emergencies will be routed to our on-call technician. Any after-hours NON-emergencies will be logged the following business day.

All of our Help Desk team members are located within the US.

Device Location Software, or Geolocation, is a cloud-based tracking tool we use to find stolen or missing laptops. It allows us to remotely lock a device or wipe out any data that may have fallen into the wrong hands.
  • Cloud-based visibility and control
  • Detection of unauthorized device movement with predefined geofences

Remote Monitoring and Management refers to our proactive monitoring and management of your IT assets and network to ensure your equipment and systems operate at peak performance.
  • Desktop and server management
  • Endpoint alerts
  • Help Desk ticketing and support
  • Patch management
  • Encrypted, remote support sessions
  • Mobile device management
  • 24×7 Network Operations Center (NOC) coverage

Antivirus software detects, prevents, and removes malware/computer viruses.
  • Multi-shield and malicious script protection
  • User identity and privacy protection

Advanced Cybersecurity detects, analyzes, and protects your organization from advanced forms of malware, hackers, and other cyber threats.
  • AI-driven real-time prevention
  • AI-based malware and ransomware protection
Premium Cybersecurity includes Advanced Cybersecurity plus 24×7 coverage and support from our Security Operations Center (SOC) to help remediate advanced threats and provide consultation and explanation of any security events.

Windows Patch Management means that we routinely scan your network devices to ensure all software and security patches are up to date. Please note that this feature is only provided with our Remote Monitoring and Management services.

Cloud Security provides multiple levels of defense against internet-based threats. Cloud Backup adds another level of security by safely storing copies of your computer files, so you don’t lose them if your computer gets lost, damaged, or hit with ransomware.

Our pricing is pretty simple. We charge per endpoint.

We provide next-gen, Endpoint Detection and Response (EDR) software, backed by a 24×7 Security Operations Center that monitors and eliminates threats before they can harm your systems.

Yes, we rent enterprise-grade equipment from top manufacturers such as HP, Lenovo, Dell, and more.

Absolutely. We regularly image, configure, and deploy computers for clients all over the United States.

We provide Managed Services to businesses in all industries. Many of our current clients are in Staffing, Entertainment, Legal, Banking & Finance, and Incident Response.

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Decrease risk and increase productivity. Let our nationwide IT professionals monitor and protect your assets. Get started today.